The services you purchase from our company (except SSL, Server, SLA, Domain Name Registration, Domain Name Renewal and Domain Name Transfer services whose processes have been successfully completed) have a 100% refund (refund) guarantee within 7 days. In the event that our customer requests a refund after 7 days (except for SSL, Server, SLA, Domain Name Registration, Domain Name Renewal and successfully completed Domain Name Transfer services), the usage period of the allocated service is reduced and the remaining amount is refunded in the same way as with which payment method our customer paid. If our customer gives his consent, the refund amount will be added to his account as an available money balance. It is not possible to return the free services (for example, free domain name registration) provided with the service in the campaigned services. Free services are given to the customer as he commits to the service and will use the service for the duration of his purchase. If the service is canceled before this period, the free service will be charged and the remaining amount will be refunded. Since domain name registration is done automatically by ICANN and TRABIS (BTK), refunds are not possible. In return transactions, the refund is provided in the same way with whichever payment method our customer made. It is not possible to return it to a different person or by a different method. You can make a request to us by selecting the accounting department on your customer panel for all returns.
In order to cancel the services you purchased from our company, you can log in to your customer control panel with your e-mail address and password, and after entering the service details, you can perform the transaction by selecting the cancellation type you request from the "Cancellation Request" tab in the "Manage" section. No invoice will be created for your new service at the next payment time.
- Services that do not request cancellation but are not used are not considered cancelled. A new invoice is created at each new payment time. If you do not want to request cancellation through the customer panel, you can send an e-mail to us from the e-mail address registered in your customer panel.
- If the customer's account and the services in it are irreversibly deleted, if the customer's account and the services in it are stopped by making a purchase with a credit card, during or after the use of the service, without informing or notifying, without obtaining the approval of our company, and "claiming that he did not do the shopping himself" through the bank. Customer name, surname, e-mail address, IP address and T.C. ID number will be added to our company blacklist. If you have a justifiable reason, please contact our company before this process. Our company approaches such situations moderately.
- The information, addresses, phone numbers and IP addresses registered when ordering are checked and recorded by our customers who shop with their credit cards. In addition, thanks to the Fraud control mechanism, if you are trying to shop with a problematic credit card, your order will be blocked automatically.
Service Delivery Time
Our technical support team will contact you during working hours on the same day as the order for server installation, control panel installation, IP address allocation, domain name document collection, which require manual operations.
If you write the order number in the description section of the transfer process, it will speed up the transactions.
You can write your questions about the warnings and conditions to firstname.lastname@example.org.